Last Updated: July 2026

At Auratisana, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the terms below.

Returns

We have a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, the item must:

• Be unused, unopened, and in the same condition as received.

• Be in its original packaging.

• Include proof of purchase, such as an order confirmation or receipt.

To initiate a return, please contact us at:

Email: Auratisana@gmail.com
Phone: +91 9888860059

Return Address:
Auratisana
NAVKASVI L16, Tricity Plaza, Peermuchalla,
Zirakpur, Dist. SAS Nagar (Mohali),
Punjab – 140603, India

Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at Auratisana@gmail.com with your order details and photographs of the issue. We will review the case and provide an appropriate resolution.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, certain items cannot be returned, including:

• Opened or used herbal tea products.

• Perishable goods.

• Personalized or custom-made products.

• Gift cards.

• Sale or clearance items.

If you have questions about whether your item is eligible for return, please contact us before placing a return request.

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different product, please return the eligible item (if applicable) and place a new order separately after the return request has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method.

• Refunds are typically completed within 10 business days after approval.

• Processing times may vary depending on your bank, payment provider, or credit card issuer.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Auratisana@gmail.com.

European Union Customers

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

The item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Auratisana
Email: Auratisana@gmail.com
Phone: +91 9888860059
Address: NAVKASVI L16, Tricity Plaza, Peermuchalla, Zirakpur, Dist. SAS Nagar (Mohali), Punjab – 140603, India